Safeguarding Consumer Rights in the Digital Economy
Our specialized practice ensures fairness, accountability, and the evolving rights of consumers in today's marketplace.
The Consumer Protection & Consumer Care practice reflects the firm's commitment to fairness, accountability, and the evolving rights of consumers in the digital economy.
The framework of consumer protection also includes the establishment of the Central Consumer Protection Authority (CCPA), which has redefined the enforcement mechanism by introducing stricter penalties and class-action remedies. LawScent's approach views this area not as a reactive litigation process but as a preventive ecosystem where companies integrate fairness and accountability into their daily operations.
Protecting and advancing consumer rights in e-commerce, online transactions, and digital services.
Expert guidance on compliance with Central Consumer Protection Authority regulations and requirements.
Proactive strategies to manage reputational risks and ensure ethical business conduct.
Consumer care, at its essence, is the preservation of trust. It requires legal foresight to preempt disputes, manage reputational risks, and align corporate behavior with evolving societal expectations. In a world where a single complaint can affect a company's credibility, this practice ensures that responsibility becomes the new currency of reputation.
Consumer law has undergone a profound transformation in India, especially after the enactment of the Consumer Protection Act, 2019, which modernized consumer rights to include e-commerce, online transactions, product liability, and unfair contracts.
In today's market, reputation is built not just on product quality but on integrity in business conduct. The modern consumer expects transparency and ethical behavior — values that form the core of this practice. Consumer law now operates at the intersection of commercial contracts, data privacy, and advertising ethics.